Salon Policy
Booking
A valid credit or debit card is required to secure your appointment. Your card is not charged at the time of booking. Card information is securely encrypted and stored through a PCI-compliant payment processor that meets banking industry security standards.
Accepted Payment Methods
While a valid credit or debit card is required to reserve an appointment, payment may be made with cash, Venmo, or Zelle. The card on file will only be charged if it is your preferred payment method or in the event of a late cancellation or no-show. Payment is due at the time of your visit. Checks are not accepted.
Cancellations
I understand that life happens and schedules sometimes change. If you need to cancel your appointment, please provide at least 48 hours’ notice.
Appointments canceled with less than 48 hours’ notice will be subject to a 50% fee of the scheduled service value.
Appointments booked for the following day require a minimum of 6 hours’ notice. Appointments canceled with less than 6 hours’ notice will be subject to a 50% fee of the scheduled service value.
As a courtesy, you’ll receive a text reminder 72 hours before your appointment using the phone number provided at booking.
No- Shows
Clients who do not show up for their appointment without notice will be charged 100% of the scheduled service value.
Late Arrivals
Delays happen. I get it. If you’re running late, please contact me as soon as possible. A 15-minute grace period is available when you notify me before your scheduled appointment time.
Appointments arriving more than 15 minutes after the scheduled start time without prior communication may be considered a no-show and subject to the No-Show Policy. If the appointment can still be accommodated beyond the 15-minute grace period, a $20 late fee may apply.
These policies are in place to protect the time reserved for every guest and help provide a smooth, personalized hair care experience. Because appointments are reserved exclusively for each client, last-minute cancellations and no-shows often cannot be filled, resulting in lost time and income.
Thank you for your understanding and for helping keep the schedule fair for everyone.
Children
This is your time to sit back, relax, and enjoy your visit. If possible, please arrange for child care prior to your appointment so you can fully enjoy your salon experience. I understand that finding time for yourself isn’t always easy, and sometimes bringing a child may be unavoidable. If a child must accompany you, there is a chair next to the styling station where they may sit.
Please be aware that the salon contains sharp tools, hot styling equipment, electrical cords, hair products, and chemicals that may pose a safety risk. Deep Roots Hair Salon cannot be held responsible for injuries sustained by a child who accompanies a parent or guardian to an appointment.
Any damage to salon equipment, fixtures, tools, furnishings, or décor caused by a child is the sole responsibility of the parent or guardian.
Health & Hair History Disclosure
For your safety, it is your responsibility to disclose any known allergies, sensitivities, medical conditions, current medications, pregnancy, recent illnesses, scalp conditions, or previous chemical services that may affect your appointment. Providing complete and accurate information helps ensure your safety and the best possible results. Deep Roots Hair Salon is not responsible for adverse reactions or outcomes resulting from information that was not disclosed prior to your service.
Head Lice & Other Contagious Conditions
Services cannot be performed if there are signs of a contagious condition, including but not limited to head lice, nits, ringworm, conjunctivitis (pink eye), or any inflamed, infected, open, or broken skin in the area being serviced.
A scalp and hair assessment is performed before every appointment. If a contagious condition is discovered before or during the service, the appointment must be discontinued and payment for the reserved appointment time will still be due.
Once the condition has been successfully treated, in accordance with Texas state board regulations, you may reschedule the same service to be completed at no additional charge.
Hair Results & Integrity
Every head of hair is unique. Outcomes may vary based on your hair’s condition, previous chemical services, home care, medications, and other individual factors. The health and integrity of your hair will always take priority, and services may be modified or declined if they are likely to cause excessive damage or cannot be performed safely.
Pricing Disclaimer
Every effort is made to provide accurate pricing based on your selected service and hair length. Final pricing may vary if additional time, product, or services are needed due to your hair’s density, condition, or desired result. Any changes to the estimated price will be discussed during the consultation.
Right to Refuse Service
Deep Roots Hair Salon is committed to providing a safe, respectful, and welcoming environment for every guest. The right is reserved to refuse or discontinue service when necessary, including but not limited to inappropriate or disrespectful behavior, repeated violations of salon policies, contagious conditions, or services that cannot be performed safely or would compromise the health or integrity of the hair.
Adjustments
From consultation to finish, my goal is for you to feel confident, cared for, and truly happy with your hair. If something doesn’t feel quite right, please reach out within 48 hours of your appointment so we can schedule a complimentary adjustment.
Complimentary adjustments do not apply to:
A change in your original style, cut, or color request
Any chemical services or treatments performed after your appointment, whether at home or by another salon
Adjustment requests made more than 48 hours after your appointment
Color correction services
Please note: Corrective color or major transformations (such as lightening previously colored hair or removing box color), which often require multiple sessions and are not considered errors. Refunds are not offered for services provided.
After Care
The longevity and appearance of your hair depend not only on the services performed in the salon, but also on proper at-home care. Product recommendations and care instructions are provided to help maintain your results. Deep Roots Hair Salon cannot guarantee the longevity of services when recommended home care is not followed.
Gift Certificates
Gift certificates may be purchased online or in the salon. Gift certificate information is securely stored electronically; a physical copy is not required for redemption. Non-refundable and may not be exchanged for cash or credit. Valid for 12 months from the date of purchase.
Confidentiality & Privacy
Your privacy is important. All conversations and personal information are kept confidential and used only to provide services, process payments, and communicate with you about your appointments. Deep Roots Hair Salon will never sell or share your personal information except as necessary to process payments.
By booking an appointment with Deep Roots Hair Salon, you acknowledge that you have read, understood, and agree to the information and policies outlined above.